Privacy Policy
At Primora Jewels, your privacy is of utmost importance to us. We are committed to maintaining the confidentiality of your personal information and ensuring a safe and secure shopping experience.
When you make a purchase or register on our website, we collect details such as your name, contact number, email address, billing and shipping addresses, and payment information. This information is used solely for order processing, shipping, customer service, and internal analytics to improve our products and services.
We do not sell, share, or rent your personal data to third parties, except as required to process your order or comply with legal obligations. All payment transactions are encrypted and processed through secure payment gateways.
By using our website, you consent to our Privacy Policy. If you have questions or concerns about how your data is handled, please feel free to contact us.
Cancellation & Refund Policy
At Primora Jewels, we strive to provide only the best to our customers. We understand that you may need to cancel an order or request a refund in certain situations.
Order Cancellation: You may cancel your order before it is shipped. Once the order has been dispatched, it cannot be canceled under any circumstances.
Refunds for Damaged/Defective Items: If you receive a product that is defective or damaged, we require a complete unboxing video, starting from the moment you open the sealed package. This video must clearly show the defect or issue with the product.
Please share the unboxing video and your order details with us within 5 working days of delivery at jewelsprimora@gmail.com. After we verify the issue, we will initiate the refund process.
Refunds, once approved, will be credited to your original payment method within 7 working days.
Note: We will not process refunds without a proper and clear unboxing video. This helps us ensure authenticity and maintain our product standards.
Shipping & Delivery Policy
At Primora Jewels, we aim to ensure timely and reliable delivery of your treasured purchases.
All confirmed orders are usually shipped within 1–2 working days of placement. Once shipped, the order is expected to be delivered within 5 working days from the date of order.
Important Notes:
- Delivery timelines are estimates and may vary based on location, logistics partner performance, and external factors like weather conditions, government holidays, or regulatory restrictions.
- You will receive a tracking number via email or SMS as soon as your order is dispatched, so you can monitor your shipment in real-time.
- For remote areas or during high-demand periods, delivery may take slightly longer.
We appreciate your patience and trust in Primora Jewels. Our team is always here to help you with any shipping-related questions.
📧 Email: jewelsprimora@gmail.com
📞 Contact No: +91 9653778864
Privacy Policy
At Primora Jewels, your privacy is of utmost importance to us. We are committed to maintaining the confidentiality of your personal information and ensuring a safe and secure shopping experience.
When you make a purchase or register on our website, we collect details such as your name, contact number, email address, billing and shipping addresses, and payment information. This information is used solely for order processing, shipping, customer service, and internal analytics to improve our products and services.
We do not sell, share, or rent your personal data to third parties, except as required to process your order or comply with legal obligations. All payment transactions are encrypted and processed through secure payment gateways.
By using our website, you consent to our Privacy Policy. If you have questions or concerns about how your data is handled, please feel free to contact us.
Cancellation & Refund Policy
At Primora Jewels, we strive to provide only the best to our customers. We understand that you may need to cancel an order or request a refund in certain situations.
Order Cancellation: You may cancel your order before it is shipped. Once the order has been dispatched, it cannot be canceled under any circumstances.
Refunds for Damaged/Defective Items: If you receive a product that is defective or damaged, we require a complete unboxing video, starting from the moment you open the sealed package. This video must clearly show the defect or issue with the product.
Please share the unboxing video and your order details with us within 5 working days of delivery at jewelsprimora@gmail.com. After we verify the issue, we will initiate the refund process.
Refunds, once approved, will be credited to your original payment method within 7 working days.
Note: We will not process refunds without a proper and clear unboxing video. This helps us ensure authenticity and maintain our product standards.
Shipping & Delivery Policy
At Primora Jewels, we aim to ensure timely and reliable delivery of your treasured purchases.
All confirmed orders are usually shipped within 1–2 working days of placement. Once shipped, the order is expected to be delivered within 5 working days from the date of order.
Important Notes:
- Delivery timelines are estimates and may vary based on location, logistics partner performance, and external factors like weather conditions, government holidays, or regulatory restrictions.
- You will receive a tracking number via email or SMS as soon as your order is dispatched, so you can monitor your shipment in real-time.
- For remote areas or during high-demand periods, delivery may take slightly longer.
We appreciate your patience and trust in Primora Jewels. Our team is always here to help you with any shipping-related questions.
📧 Email: jewelsprimora@gmail.com
📞 Contact No: +91 9653778864